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Customer Service Representative

Job Description
This role primarily answers incoming calls from customers to take orders, answer questions, handle complaints, troubleshoot problems and provide information.
CORE FUNCTIONS:
- Responsible for handling calls from customers regarding a variety of requests. Use knowledge of products and services as well as great customer service skills, to address issues, provide support and offer information, to keep customers satisfied and retain business.
- Interact with other Real employees from various roles and functions including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
DETAILS OF FUNCTION:
1. Effectively manage large amounts of incoming calls and emails
2. Process new orders via telephone, email, Real Online, Ops and fax as directed by supervisor and/or manager
3. Process reschedule order requests as assigned
4. Schedule warranty requests accurately and in a timely manner
5. Maintain installation schedule via Google drive
6. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
7. Communicate and coordinate with internal departments (operations, sales, etc.) regarding any issues with orders (measurement requirements, etc.)
8. Provide feedback on the efficiency of the customer service process
9. Perform all other duties assigned by management
10. Process payroll for installers (as needed)
11. Assist with mailing out invoices (as needed)
Requirements
Additional Requirements: Expectations:
- Good math skills - Punctual
- Independent worker - Long Term / Permanent
- Previous Customer Service experience - Organized / Detail oriented
Note: Bi-lingual ability is not a requirement but is highly sought after.
Why Kelly ? ?
At Kelly
Services ? , we work with the best. Our clients include 95 of the Fortune
100 ? companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.
AboutKelly Services ?
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.


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